Recently, Coahoma launched its multi-platform customer service initiative, 'It's My Pleasure to Help!'
The project is spearheaded by the Office of Research, Assessment, and Strategic Initiatives and supported by collaborative efforts with campus entities such as divisional deans, Student Engagement, Technology, Admissions, Financial Aid, the Business Office, Academic Advising, and other support services to create a more versatile customer service experience for all students.
The campaign will challenge all Coahoma employees to embrace this customer service approach equivalent to that of Chick-fil-A's that has become renowned in the fast-food industry.
The campaign's kick-off took place on Wednesday, October 27, in the Zee A. Barron Student Union. During the event, CCC students had the opportunity to receive hands-on assistance with a variety of key institutional services and resources.
Loria Barfield, enrollment manager, is excited to usher in a new era in the institution and knows that students will benefit from the multifaceted effort.
"This campaign came about as we noticed that more students had become disengaged, especially since the pandemic. Therefore, we wanted to focus on providing students with an event that supports equity, inclusion, and diversity among all student populations we serve," said Barfield.
The project has been structured to aid in removing barriers that impede students from experiencing a 360-degree college experience and putting students first by providing exceptional customer service. The "It's My Pleasure to Help!" campaign encourages all employees to provide helpful support to students in any way possible. This includes a resource to help them quickly find answers to common questions or direct students to further assistance.
"Our ultimate goal for this re-engagement Initiative is that it would be equally focused, ambitious, and intentional in strengthening student engagement and participation and, most importantly, the needs of all students," Barfield added.
She shared that this initiative is backed by intense research on behalf of the institution.
"Based on the data received, we will work to present more student engagement events such as this during the beginning of each semester and continue to challenge our campus community to embrace the initiative, 'It's my pleasure to help!'," said Barfield.
Future events will occur on virtual and face-to-face platforms.